Manchester Psychotherapy and Counselling Clinic – Fees and Payment Methods

Fees Overview

Covid-19: I am offering both face-to-face sessions and online sessions via Zoom or Skype. 

Scroll down the page for further details on the types of sessions offered.  
If you would like to book using the online booking system click the yellow ‘Schedule An Appointment’ button below.

Payment: Payments are made on a session by session basis at the end of each session. You may also pay for your session in advance by clicking the ‘Pay for Appointment’ link in the appointment confirmation email.  If you choose to schedule your appointment online, the payment will be taken when you book.

Payment methods: Payments are accepted by card, cash, bank transfer, PayPal, Employee Assistance Programmes, or through private medical insurance.

24 Hour Cancellation/Rescheduling Policy: If you do not attend, or if you reschedule or cancel with less than 24 hours notice you will still be charged for my time as if you had attended the appointment.

Private Medical insurance: You will first need to get proof of authorisation before proceeding. Insurers all have slightly different rules of cover, and it is important to contact your insurer directly to check what your policy covers.   I am currently registered to provide psychotherapy/counselling/EMDR with Allianz, Aviva, AXA Health, Cigna, Healthcare RM, PruHealth and WPA Health Insurance.

Reduced Rates: A limited number of reduced fee places are available to those who can demonstrate that they are on low income.  Reduced fees are on a sliding scale based on income. Reduced rates are restricted to daytime appointments only (Sessions starting between 11am to 4pm).

I prefer that people make their own enquiries, and book their own treatment.  Please do not book appointments or make enquiries on behalf of someone else unless you have their consent to do so and they want to engage in the therapy process, or you are their legal guardian.

Short-term therapies (typically 6-18 sessions)

(Includes: Short-term Psychotherapy and counselling, EMDR, CBT, NLP, Clinical Hypnotherapy, and Life Coaching Sessions) Short-term therapy is time-limited and usually focused on finding solutions to very specific acute problems. The entire treatment commonly lasts anywhere between 6 to 18 sessions.  The short-term therapy approach may not be the most appropriate choice for certain problems, such as chronic or life-long issues.  Please discuss with the therapist before booking.

Mid to long-term Psychotherapy and Counselling Sessions

(Usually requires a minimum of a few months to a year or more of weekly sessions. Mid to longer-term psychotherapy does require a regular ongoing commitment for an extended period of time.) Particularly suitable for life-long or long-term chronic problems, or multiple complex issues.  Results in much broader and deeper insights and personal change and growth, but usually requires a longer-term commitment to the therapy process in order to achieve this. 

Fixed Length Programmes

(Weight Management Programme, IBS Programme)

Payment Details

• Fees are usually paid at the end of each session. Payments in session can be made by card or cash. You can also pay by using the ‘Pay for appointment’ link in the booking confirmation and reminder emails.
• If you book online then you will pay for the session when you book.
• Group sessions must always be paid in full before the treatment commences.
• Breakthrough sessions require payment in full at the time of booking.
• Payment may be made by Cash, Debit Card, Credit Card Bank Transfer or Online via Card or PayPal. Cheques are no longer accepted.
• Refunds: You will be refunded in full if you have paid in advance and given more that 24 hours notice of cancellation.  If I have to cancel your appointment, I will attempt to give as much notice as possible and refund any payment you may have made.
• No refunds are payable for sessions you’ve either already attended, or partially attended. You are paying for the use of my time which you request I set aside for you when you book the appointment.  If you turn up late or leave early that is your choice about how much of that time you want to use.   A therapist is not responsible for your organisational abilities, time management skills, family commitments, changing work schedules, unforeseen life events, personal finances, or even unrealistic expectations of therapy.
• No guarantees or claims of cure are offered. Therapy is a complicated and often very subtle process which requires both the therapist and client to work together towards the desired outcome over a period of time. Results are therefore dependent on the actions of both the therapist and the client.  Whilst I will utilise all my skills and experience and do the very best I can to help you achieve the results you want, you are essentially paying for the use of my time, expertise, guidance, and experience rather than results because ultimately I am not solely responsible for them.

Rescheduling, Cancelling and Missed Appointments

• At least 1 working day’s notice is required when rescheduling or cancelling an appointment. Obviously, if you do not give adequate notice, you will be charged as if the session had taken place.
• If you fail to attend an appointment, you will be charged as if the session had taken place.
• If you frequently cancel, reschedule, or do not attend appointments, I reserve the right to either end your treatment or charge you in advance for your appointments.
• If a session fee has not been paid in advance, you will be invoiced for unpaid fees. Failure to pay this invoice will incur additional administration costs.

Ending your treatment

• You may, of course, end your treatment at any time, but you should notify me of your intentions to do so, and give the required notice period shown below.
• If you do not turn up for your appointment or give less than 1 working days notice, you will be invoiced for the session as if it had taken place.
• Notice Period for Short-term Therapies: Aim to give at least 1 weeks notice before ending your treatment.
• Notice Period for Mid to Long-term Psychotherapy / Counselling: I require a minimum of 4 weeks notice when ending your treatment as this allows loose ends to be tidied up and the treatment to be ended cleanly.
• I reserve the right to end your treatment at any time.  If I do, I will give you as much notice as is possible.  I would aim to give at the very minimum, the same notice as I would expect you to give me if you decided to end your treatment.  Though in practice I would usually give considerably more notice than that.

Group Bookings Conditions

• All group bookings require Payment in full at the time of booking (or payment of a deposit at the time of booking and remainder payable at the start of the first session).
• Bookings cannot be guaranteed unless payment has been received.
• If cancelling, a full refund will be given if you cancel more than a week before the start of the first session.
• The deposit will be retained if you cancel less than a week before the start of the first session.
• Once the treatment has commenced no refund is payable whatever the circumstances.
• Payment may be made by Cash, Cheque, Debit Card or Credit Card.
• Payment can be made in person, by post, by phone and online.

Breakthrough Sessions

• Breakthrough sessions require payment in full at the time of booking.
• If travel is required, travel expenses, accommodation and meals are at your expense and will be billed separately. Certain travel expenses may be charged in advance. Travel time will be an additional charge or it can be deducted from the session time.
• Appointments cannot be guaranteed unless payment in advance has been received.
• Some conditions may not be suitable for extended sessions.
• A full refund will be given if you give a minimum of a weeks notice when cancelling an Extended session, however any expenses already incurred such as travel tickets will be deducted from the fees returned.
• 50% of the fee will be retained if you cancel less than a week before the start of the first session. Any expenses already incurred such as travel tickets will be deducted from the fees returned.
• Once the treatment has commenced no refund is payable whatever the circumstances.
• No refund is given for unused time.
• Payment may be made by Cash, Cheque (only with guarantee card), Debit Card or Credit Card.
• Payment can be made in person, by post, by phone and online.

Accepted payment methods:

• Cash
• Debit or Credit Card
• Online Payment – Pay using your Credit Card, Debit Card or PayPal account. (please pay before you attend the session. I will then receive email confirmation of the payment. )
• BACS – Direct bank tranfer
• Medical health insurance
• Employee Assistance Programmes (EAP)
• Invoices can be sent to business clients who are paying for their employees treatment.
• NOTE: Cheques are no longer accepted
• 

So when can I come and see you?

I am available to see clients Monday to Friday, both during the daytime and most evenings. You may book online, or contact me by email Click here to email or phone me at the number below for more details. I practice online and from a consulting room in Manchester City Centre.

How do I book an appointment?

You may book online, or contact me by email Click here to email or by phone on 07463 542368 to arrange an appointment.

What if I need to cancel or reschedule an appointment?

At least 1 working days notice is required when rescheduling or cancelling an appointment. If adequate notice is not given you will obviously be charged for the session as if it had taken place.

Refunds and Guarantees

• No guarantees or claims of cure are ever offered.
• No refund is payable for the sessions you have attended whatever the circumstances.
• If you pay in advance for the treatment then unused sessions will be refunded as soon as you inform me that you no longer wish to continue.
• If you paid by credit card, debit card or online, a small transaction handling fee may be deducted from any amount refunded to cover bank transaction charges.
• Nothing in life is guaranteed, and it is not considered professional or ethical to offer one. A doctor, counsellor, psychotherapist, or psychiatrist, does not offer a money back guarantee, simply because they understand that the complexity of the human mind and body make it impossible to predict with 100% certainty what the exact results will be. Therapy is not a magic wand that ‘zaps’ the problems away ‘while-you-wait’, but is instead an interactive and gradual process where we both work together over a period of time to help you make changes. Therefore the results are to some extent also dependent on your commitment, motivation and involvement in your own change process. The most successful clients are usually the ones who engage with the treatment, act on advice, reflect on the sessions, and carry out any exercises or tasks given. You can be assured that as an experienced full-time professional and ethical psychotherapist, I will bring all my skills, knowledge, experience and ongoing training to bear in helping you to achieve your goals. However, as I have no control over your commitment, involvement, life circumstances or what you do outside of the sessions, I cannot offer any guarantees.